Arun Exports / WhatsApp CRM
WhatsApp follow-ups wired into a new CRM
- average first response
- 4 min
- more leads converted
- 38%
- sales staff on one number
- 6
The challenge
Enquiries from IndiaMART, ads and the website landed in three inboxes and two personal phones. Leads waited hours for a reply.
What we did
We built a custom CRM, moved the business number to the WhatsApp Business API with a shared inbox, and automated first replies and follow-ups.
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